Frequently Asked Questions
(If you can't find your answer, submit the form below)
WHAT IS YOUR CANCELATION POLICY?
Free 7 Day Trial: Canceling within 7 days avoids any charges or payments.
3-Month Membership: You'll receive several emails notifying you in the final month of your membership, with a button allowing you to cancel. When you cancel, your access to the program will end at the conclusion of your current 3-month period.
WILL I STILL HAVE ACCESS TO THE PROGRAM VIDEOS AFTER I CANCEL?
Access to the program videos does require an active membership.
HOW DO I CANCEL?
Go to My Account → Billing (top right) → Cancel (and confirm)
PAYPAL USERS: Manage Subscription in PayPal → Payments → Manage automatic payments → Core Balance Training (left sidebar) → Cancel (and confirm)
WHAT IS YOUR REFUND POLICY?
We honor all refund requests on any participating member's most recent 3-month membership payment, up to one year from the time of purchase.
*A 'participating' member is a student who has completed ALL of the daily lessons in the program, up to the time of the refund request.
CAN I PLACE MY MEMBERSHIP ON HOLD?
Yes, we can absolutely pause your membership.
WILL I HAVE ACCESS TO THE PROGRAM VIDEOS WHILE MY MEMBERSHIP IS ON HOLD?
Pausing your membership will suspend payment as well as program access.
MY 3 MONTH MEMBERSHIP IS ABOUT TO EXPIRE. CAN I HAVE MORE TIME?
Absolutely! In the last month of your membership, you will receive several emails about our ‘Alumni’ offer. At that time, you will be given the opportunity to renew at our ‘Alumni’ rate.
WHAT IS THE ALUMNI RATE?
The Alumni rate is 60% off $197 which comes out to $78.80 for an additional 3 months, and automatically renews every 3 months until you are ready to cancel. That’s about $26/month.
DOES DR. RYAN OFFER INDIVIDUAL COACHING?
YES! You can receive individual coaching from Dr. Ryan in our Coaching Hub.
The Coaching Hub is an additional feature that allows you to upload a video of yourself so Dr. Ryan can evaluate your movement and provide you with personalized feedback.
HOW MUCH DOES THE COACHING HUB COST?
After the free 7 day trial, members can receive coaching from Dr. Ryan for $49/month.
*Non members can purchase coaching from Dr. Ryan for $149/month
FREE COACHING HUB TRIAL: https://www.corebalancetraining.com/offers/COACHINGHUB
You can cancel anytime. We do not offer refunds on Coaching Hub payments.
*Discounted price for CBT members ONLY
REFERRALS: We are extremely grateful for referrals. If anyone you refer signs up, we will happily grant you an additional month per referral.
WHY DIDN’T I RECEIVE MY NEXT DAILY EMAIL?
There are typically 3 reasons why you wouldn’t receive your next Daily Email.
1. Your Daily Email landed in your Spam or "Promotions" folder → Please check both folders for your missing email. If you found your email in one of the two folders, please add [email protected] to your safe senders list.
For guidance: https://whitelist.guide/
2. You did not click the ‘mark this lesson complete’ button at the bottom of your previous lesson → The Daily Emails are prompted to send based on lesson completion. If you did not complete your previous lesson (and mark the lesson complete), you will NOT receive your next email.
*Please click the ‘mark this lesson complete’ button to receive your email the next day
3. You unsubscribed from our program emails → If your missing Daily Email was not in your Spam or “Promotions” folder AND you completed your lesson + clicked the ‘mark this lesson complete' button, there is a possibility you unsubscribed yourself.
To Resubscribe: https://www.corebalancetraining.com/forms/RESUBSCRIBE
*Please make sure to input the same email you used to sign up AND follow the prompt to confirm your subscription in your email inbox
I’M HAVING PAIN/DIFFICULTY WITH THIS EXERCISE AND NEED ADVICE.
Check out our library of Frequently Asked Questions & Dr. Ryan’s BEST advice for you!
If you can't find your answer, post your question in the Student Hub. Selected questions will be featured on our weekly livestream for a personalized answer from Dr. Ryan.
To view all past livestreams: Core Balance Training Coaching + LIVE Q&A